SITUATION: I did extensive research on the Application before joining Global IBM Security Services Team of 20+ developers, engineers, product and UX experts, remotely as the UX UI design lead. The key challenge was to work collaboratively with product managers and the global team, to illustrate convincingly the shortcomings of existing design, back this up with user research, get buy-in for major UIX redesign, followed by iterative execution with global team interactions – all on a tight deadline.
TASK: Redesign started mobile first with a UX audit, key user interviews, prioritization of user needs, task flows, design mockups and iterating many different prototypes to achieve the final UI. The updated application would also include a new 'Request for Service' application feature for the Security Services, in addition to its global use for HR, Planning, Marketing and Sales Departments.
ACTION: My work methodology was a rapid step-by-step logical process: UIX audit of existing design, under best usability and design practices in field, to illustrate shortcomings and potential improvements; white-board sketches of improved design features to get quick buy-in from key product team members to proceed with application redesign; multiple interviews with key global users to incorporate and prioritize their feedback iteratively in redesign; initial mobile version (with color palette, font hierarchy and styles) as mock-ups for team review; review sliders and prototypes, for additional new features, to create full version.
RESULT: After numerous prototypes to product owners and clients, involving mock-ups and demos by me, consensus was reached on definitive version of a branded, redesigned – vastly improved according to best practices – Business Process Manager Application. All the prioritized user and management requirements had been met. The application was to be built by the development team.
ACTION: My work methodology was a rapid step-by-step logical process: UIX audit of existing design, under best usability and design practices in field, to illustrate shortcomings and potential improvements; white-board sketches of improved design features to get quick buy-in from key product team members to proceed with application redesign; multiple interviews with key global users to incorporate and prioritize their feedback iteratively in redesign; initial mobile version (with color palette, font hierarchy and styles) as mock-ups for team review; review sliders and prototypes, for additional new features, to create full version.
RESULT: After numerous prototypes to product owners and clients, involving mock-ups and demos by me, consensus was reached on definitive version of a branded, redesigned – vastly improved according to best practices – Business Process Manager Application. All the prioritized user and management requirements had been met. The application was to be built by the development team.
