CHALLENGE: SyndTrak — FIS's flagship collateralized loan application — was failing its users. It was inconsistent, largely unbranded, and missing critical functionality. For a financial tool serving a global enterprise audience, that wasn't acceptable.
PROCESS: As principal UX/UI designer, I worked directly with management, the Creative Director, and the dev team to build a strategic redesign plan that prioritized high-impact changes with minimal disruption to existing users. I designed and iterated prototypes through a rigorous UX process, led QA oversight as the UI was built, and maintained consistency across components as new features were continuously integrated.
IMPACT: SyndTrak became the most acclaimed multi-device collateralized SaaS loan application of its kind — adopted by over 100,000 users globally and recognized as best-in-class across the industry.
