CHALLENGE: WarnerMedia's legacy Media Transport Dashboard was built for engineers, not operators. Inconsistent, non-intuitive, and slow, it was accessible only to IT specialists — and when it failed, programming did too. The stakes were real: errors in this system meant delays and gaps in major network offerings.
PROCESS: As principal Product Designer on a team of 10, I led discovery through deep user research and hands-on walk-throughs of the existing system. From there, I designed and prototyped an application built around admin users — giving them clear interaction steps at every stage, instant data access, and built-in safeguards to prevent the programming failures that had plagued the legacy tool. Page layouts were clean, branded, and engineered for speed.
IMPACT: The redesigned application was built, delivered, and tested — producing a significantly more usable, data-rich platform for coordinating and troubleshooting the key components behind all global affiliates of WarnerMedia's major programming offerings.
IMPACT: The redesigned application was built, delivered, and tested — producing a significantly more usable, data-rich platform for coordinating and troubleshooting the key components behind all global affiliates of WarnerMedia's major programming offerings.
REFLECTIONS: I wished that I would have been able to oversee the delivery of this application but my contract ended before that.
Paper wireframes
Charts with filters
Charts with table
