SITUATION: The key challenge was to work collaboratively with product managers and the global team, to illustrate convincingly the shortcomings of existing design, while redesigning the IBM Business Process Manager application for global IBM Security Services – adding new features as well as a Request For Service process and form for IBM Security Services.
MY ROLE & TASK: As the principal UX UI designer on a global team of 30 – redesign started mobile first with a UX audit, key user interviews, prioritization of user needs, task flows, design mockups and iterating many different prototypes to achieve the final UI. The updated application would also include a new 'Request for Service' application feature for the Security Services, in addition to its global use for HR, Planning, Marketing and Sales.
ACTIONS: My design process started with a UIX audit of existing design, reviewing usability and design practices and finding opportunities for UI improvements. I created white-board sketches of design features to get quick buy-in from key product team members to proceed with application redesign. Interviews with key global users along with user requests formed a basis for design priorities. I designed a mobile first version (with color palette, font hierarchy and styles) as mock-ups for team review, iterated, and created prototypes for key UI pages.
RESULTS: After numerous prototypes to product owners and clients, involving mock-ups and demos by me, consensus was reached on definitive version of a branded, redesigned – vastly improved according to best practices – Business Process Manager Application. All the prioritized user and management requirements had been met with 80% improvement of the previous application. The new application was to be built by the development team.
ACTIONS: My design process started with a UIX audit of existing design, reviewing usability and design practices and finding opportunities for UI improvements. I created white-board sketches of design features to get quick buy-in from key product team members to proceed with application redesign. Interviews with key global users along with user requests formed a basis for design priorities. I designed a mobile first version (with color palette, font hierarchy and styles) as mock-ups for team review, iterated, and created prototypes for key UI pages.
RESULTS: After numerous prototypes to product owners and clients, involving mock-ups and demos by me, consensus was reached on definitive version of a branded, redesigned – vastly improved according to best practices – Business Process Manager Application. All the prioritized user and management requirements had been met with 80% improvement of the previous application. The new application was to be built by the development team.
