PROBLEM: The key challenge was to work collaboratively with product managers and the global team, to illustrate convincingly the shortcomings of the existing design, while redesigning the IBM Business Process Manager application for global IBM Security Services for usability – adding new features as well as a Request For Service process and forms for IBM Security Services.
PROCESS: As the principal UX UI designer on a global team of 30 – My design process started with a UX-UI audit of existing design, reviewing usability and design practices and finding opportunities for UI improvements. I created white-board sketches of design features to get quick buy-in from key product team members to proceed with application redesign. Interviews with key global users along with user requests formed a basis for design priorities. I designed a mobile first version, iterated, and created prototypes for key UI pages.
IMPACT: The updated application included a new 'Request for Service' application feature for the Security Services, in addition to ease of use and new features for it's global use for HR, Planning, Marketing and Sales.
REFLECTIONS: The final Business Process Manager to be built was vastly improved with design and best practices. All the prioritized user and management requirements had been met with 75% improvement of the previous application.
IMPACT: The updated application included a new 'Request for Service' application feature for the Security Services, in addition to ease of use and new features for it's global use for HR, Planning, Marketing and Sales.
REFLECTIONS: The final Business Process Manager to be built was vastly improved with design and best practices. All the prioritized user and management requirements had been met with 75% improvement of the previous application.
