SITUATION: The key challenge was to work collaboratively with product managers and the global team, to illustrate convincingly the shortcomings of existing design, back this up with user research, get buy-in from management for major UIX redesign, followed by iterative execution with global team interactions – on tight deadlines.
MY ROLE & TASK: As the principal UX UI designer on a global team of 30 – redesign started mobile first with a UX audit, key user interviews, prioritization of user needs, task flows, design mockups and iterating many different prototypes to achieve the final UI. The updated application would also include a new 'Request for Service' application feature for the Security Services, in addition to its global use for HR, Planning, Marketing and Sales Departments.
ACTION: My design process started with a UIX audit of existing design, reviewing usability and design practices and finding opportunities for UI improvements. I created white-board sketches of design features to get quick buy-in from key product team members to proceed with application redesign. Interviews with key global users along with user requests formed a basis for design priorities. I designed a mobile first version (with color palette, font hierarchy and styles) as mock-ups for team review, iterated, and created prototypes for key UI pages.
RESULTS: After numerous prototypes to product owners and clients, involving mock-ups and demos by me, consensus was reached on definitive version of a branded, redesigned – vastly improved according to best practices – Business Process Manager Application. All the prioritized user and management requirements had been met. The application was to be built by the development team.
ACTION: My design process started with a UIX audit of existing design, reviewing usability and design practices and finding opportunities for UI improvements. I created white-board sketches of design features to get quick buy-in from key product team members to proceed with application redesign. Interviews with key global users along with user requests formed a basis for design priorities. I designed a mobile first version (with color palette, font hierarchy and styles) as mock-ups for team review, iterated, and created prototypes for key UI pages.
RESULTS: After numerous prototypes to product owners and clients, involving mock-ups and demos by me, consensus was reached on definitive version of a branded, redesigned – vastly improved according to best practices – Business Process Manager Application. All the prioritized user and management requirements had been met. The application was to be built by the development team.
