SITUATION: The key challenge was to work collaboratively with product managers and the global team, to illustrate convincingly the shortcomings of existing design, while redesigning the IBM Business Process Manager application for global IBM Security Services – adding new features as well as a Request For Service process and form for IBM Security Services.
MY ROLE & TASK: As the principal UX UI designer on a global team of 30 – redesign started mobile first with a UX audit, key user interviews, prioritization of user needs, task flows, design mockups and iterating many different prototypes to achieve the final UI. The updated application included a new 'Request for Service' application feature for the Security Services, in addition to its global use for HR, Planning, Marketing and Sales.
ACTIONS: My design process started with a UIX audit of existing design, reviewing usability and design practices and finding opportunities for UI improvements. I created white-board sketches of design features to get quick buy-in from key product team members to proceed with application redesign. Interviews with key global users along with user requests formed a basis for design priorities. I designed a mobile first version, iterated, and created prototypes for key UI pages.
RESULTS: The final Business Process Manager to be built was vastly improved with design and best practices All the prioritized user and management requirements had been met with 75% improvement of the previous application.
ACTIONS: My design process started with a UIX audit of existing design, reviewing usability and design practices and finding opportunities for UI improvements. I created white-board sketches of design features to get quick buy-in from key product team members to proceed with application redesign. Interviews with key global users along with user requests formed a basis for design priorities. I designed a mobile first version, iterated, and created prototypes for key UI pages.
RESULTS: The final Business Process Manager to be built was vastly improved with design and best practices All the prioritized user and management requirements had been met with 75% improvement of the previous application.
